Change Leadership & Organisational Design

Change Leadership & Organisational Design

Client: CEO and Head of Customer Operations at Health Services Business


A national Health Services organisation undertakes significant change after winning a 10-year contract partnering with BUPA, to provide occupational rehabilitation services to the Australian Defense Forces (ADF) nationally. The contract was signed in late March and services were live in June (3 months later). This project would result in the doubling of the business from a revenue and personnel perspective.
In addition, the recently promoted CEO wanted to use this as an opportunity to set her vision, align values and KPI’s, improve communication and build business plans for the new financial year.

The Project

CEO Coaching and structure support, organisational design and change management

At Pace
  • Creation of Change and Communication Strategy to ensure a new 120-person workforce was ready to commence on ADF bases around Australia, within 3 months of signing the contract.
  • Creation of a new leadership structure to support this significant increase in the workforce.
  • Assisting the CEO with the creation of her vision and purpose for the business and the revitalization of the organisations’ values.
  • Working with the CEO to guide the facilitation and creation of the business plan and cascading KPI’s.
  • Established a business communication framework to create a strong sense of employee connectedness.


  • High level of new employee readiness to go live within 3 months.
  • Clear operating KPI’s, rhythm and actions for leaders in the business aligned to the overall business plan.
  • Regular communication resulting in reduced anxiety across the business given the previous downsizing.
  • New structure implemented to support a significant change in the size of business.
Are you ready to make a change?

Let’s start working on your project today!

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Lemon Co was created to help you make your change, the way you want, in a really people-centered way.

My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style

Maya Angelou

We’d love to hear your story and understand how we can help you. Reach out to Julie, our Head Change Maker at: